Collecting personal information from third parties

We may also collect your personal information from third parties or through publicly available sources, for example from your hospital, My Aged Care, or NDIS. We collect your personal information from these third parties so that we can ensure that our service meets your needs.

How do we use your personal information?

We use personal information for many purposes in connection with our functions and activities, including the following purposes:

·       provide you with information or services that you request from us;

·       deliver to you a more personalised experience and service offering;

·       improve the quality of the services we offer;

·       internal administrative purposes;

·       marketing and research purposes.

Disclosure of personal information to third parties

We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:

·       our third party service providers (for example, our booking & scheduling providers);

·       our volunteer drivers;

·       our professional services advisors;

·       emergency medical providers.

How do we protect your personal information?

Shirley Shuttle Incorporated will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:

·       having a robust physical security of our premises and databases / records;

·       taking measures to restrict access to only personnel who need that personal information to effectively provide services to you;

·       having technological measures in place (for example, anti-virus software, fire walls).

Online activity

Cookies: The Shirley Shuttle Incorporated website does not use cookies.

Website analytics: We do not use website analytics

Direct marketing: We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS, or email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.

You may opt-out of receiving marketing communications from us at any time by following the instructions to “unsubscribe'' set out in the relevant communication, or contacting us using the details set out in the “How to contact us” section below.

Retention of personal information

We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.

How to access and correct your personal information

Shirley Shuttle Incorporated will endeavour to keep your personal information accurate, complete and up to date.

If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within five working days. We will deal with such a request by emailing us at info@shirleyshuttleinc.org.au.

Links to third party sites

Shirley Shuttle Incorporated website(s) may contain links to websites operated by third parties. If you access a third party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.